A systems analyst trusted where telecom operations must perform.
I’m a senior systems analyst and IT consultant with more than three decades of experience supporting the technology foundations of telecommunications operations. My work spans billing systems, data integration, system architecture, platform modernization, reporting, and production support.
I bring particular depth in prepaid and postpaid billing platforms, Call Detail Record analysis, ETL processes, CRM integration, Unix-based environments, and legacy-to-modern system transitions. I translate complex technical and business requirements into dependable solutions that improve accuracy, performance, and operational continuity.
I’ve partnered with business leaders, IT teams, engineering groups, finance stakeholders, and external vendors to deliver practical outcomes in demanding production environments. My approach combines disciplined analysis, collaborative leadership, and a consistent focus on service reliability and customer experience.
Career overview
Three decades of enterprise telecom delivery
My career has centered on the systems that power customer billing, revenue processes, data movement, reporting, platform integration, and digital service reliability. I’ve supported prepaid platform modernization, web and mobile application integration, CDR development, legacy reconciliation, vendor management, procurement operations, infrastructure upgrades, and financial reporting improvements.
Across each engagement, my focus remains consistent: build dependable systems, improve operational accuracy, and align technical execution with business priorities.
Experience timeline
Work experience
2022 — Present
Independent Systems Analyst Consultant
New Age Consulting Services Corp – Claro PR
Partners with Claro PR and AMDOCS/AOC on prepaid platform improvements, Mi Claro Web/App integration, production issue resolution, billing data quality, reporting alignment, and legacy platform reconciliation.
Telecommunications Systems Leadership
Billing Systems, Procurement & Vendor Coordination
Claro PR / Telecommunications Environment
Managed vendor relationships, procurement coordination, budgeting, purchase orders, CRM implementation support, mobile application initiatives, infrastructure upgrades, and performance reporting for CDMA and GSM billing environments.
Education
University of Puerto Rico
Bachelor’s Degree in Computer Science
Certifications
Professional development
My professional development is grounded in more than 30 years of hands-on telecom systems, billing, data, production support, and vendor delivery experience. No formal certifications were listed on my resume.
Mission
Reliable systems. Practical outcomes.
To help organizations improve the reliability, accuracy, and performance of technology systems through thoughtful analysis, practical solutions, and dependable execution.
Core competencies
Capabilities I bring to complex environments
Professional philosophy
Business clarity before technical complexity
I believe strong technology solutions begin with a clear understanding of business needs. My approach is grounded in accuracy, collaboration, and disciplined execution. Whether I’m supporting a billing platform, coordinating a migration, resolving a production issue, or improving reporting processes, I focus on solutions that are practical, reliable, and aligned with operational goals.
Resume & contact
Connect with me
I’m available to connect about consulting opportunities, technology leadership roles, telecom projects, and professional inquiries.
Puerto Rico · lalomafajardopr@gmail.com